Return Policy

01 Return Window

You may initiate a return within 7 days of the delivery date. After 7 days, returns will not be accepted unless the product is defective or an incorrect item was sent.

02 Conditions for Return

To be eligible for a return, your item must meet the following conditions:

• The product must be unused and in the same condition you received it.
• It must be in the original packaging with all seals intact.
• The original invoice/receipt must accompany the return.
• All accessories, free gifts, and promotional items included with the product must also be returned.

03 Items That Cannot Be Returned

04 How to Initiate a Return

1. Email us at [email protected] with your order number and reason for return.
2. Attach clear photos/videos of the product (especially if damaged or incorrect).
3. Our support team will review your request within 48 hours and guide you through the next steps.
4. If approved, we will arrange a free reverse pickup for you.
5. Once we receive and inspect the item, we will process your refund or replacement.

05 Damaged or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographic/video evidence. We will prioritise your case and offer a full replacement or refund at no additional cost.

06 Return Shipping

• For defective or wrong items: Free reverse pickup arranged by us.
• For change-of-mind returns (where applicable): You may need to ship the product back at your own cost. Shipping charges are non-refundable.

07 Replacement

If you prefer a replacement instead of a refund, we will dispatch the replacement product within 3–5 business days after receiving and verifying the returned item (subject to stock availability).

08 Contact Us